HomeComplaintsPariPesa Casino - Player's withdrawal is delayed.

PariPesa Casino - Player's withdrawal is delayed.

Amount: €40,000

PariPesa Casino
Safety Index:Low
Submitted: 18 Dec 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 13h 17m 12s

Case summary

2 days ago

The player from Italy faces a withdrawal issue, as the casino has placed a block preventing withdrawals of over €150.

Public
Public
3 days ago
Translation

After withdrawals, they placed a block. I cannot withdraw more than €150. What should I do?

Automatic translation:
Public
Public
2 days ago

Dear Akamerlo1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Edited by a Casino Guru admin
Public
Public
2 days ago
Translation

Betting

Everything is ok for the login

Accumulated without bonus

Automatic translation:

Casino Guru is examining the case

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