The player from Italy had requested a withdrawal less than two weeks before he submitted this complaint. His money hadn't been received at that time. The Complaints Team had explained that it often took up to 14 days for withdrawals to be processed and might have been delayed due to unfinished KYC verification or a high volume of withdrawal requests. They had advised the player to remain patient and cooperate fully with the casino. After a while, the player confirmed that he had finally received his withdrawal. The Complaints Team then marked the complaint as 'resolved'.
PariPesa Casino - Player believes that their withdrawal has been delayed.
Amount: €85
PariPesa Casino
Safety Index:LowSafety Index
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4.8
PariPesa Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear davdimauro,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
HI,
no I haven't received it yet. Still approved but not processed.
Automatic translation:
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1 year ago
Thank you for your reply, davdimauro. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
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1 year ago
Translation
I received the withdrawal finally. Thank you all the same.
Automatic translation:
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1 year ago
Dear davdimauro,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
