Paradise 8 Casino - Player’s experiencing difficulties withdrawing her winnings.

Requested my withdrawal on Monday April 18th and it still not processed. They claim as long as they have all your documents verified (which they do it’s not my first payment) they will have you paid out in 1-7 days and they try to payout as fast as they can to provide good service. Well we are on day 8 and I can’t even get someone to respond to me on chat anymore.

Dear Stormy,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Ok thanks I guess

I fully understand your frustration, Stormy. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

They told me it would process within 7 business days. We are on business day #9 and still nothing

According to their representative they have already picked the accounts that will be paid out today and mine is not one of them so today being 2 weeks now and I still won’t be paid can we continue?

It was finally paid out

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Stormy, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru