Palace of Chance Casino - Player’s struggling to complete account verification.

Good evening Excuse me I have a problem verifying the account I already sent the photos of my proof of address and identification but I have not had an answer it has been more than 4 days and nothing could help me xplease

Dear Luisangel17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Luisangel17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Not all do not answer if I want help

Were your winnings accumulated with or without an active bonus, please?

I no longer have profits what happens is that I want to deposit to the casino and as if they do not verify my account because I need to be sure that my account is going to be verified so that I can invest in case I win then you can withdraw my desire to be clear for that I want my account to be verified because well but well it took a long time Well I think I'll better look for another casino

Please let me know if you wish to continue in this thread or if you prefer to find a different casino and close this case. Thank you in advance.

Dear Luisangel17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.