Pacific Spins Casino - Player’s winnings are confiscated.

I used the 250% low wager bonus..15x wager 5x max cash out. I played..won..hit the playthrough requirements. At that moment..it subtracted out the bonus, and the remaining funds..which left me with 196..coincidentally, I continued to play..my very next spin I won 368..bring total to 568.84. Keep in mind I had almost 700 at the moment the llaythrough requirement was met. So they already subtracted the almost 500 to get it back to 196. Now they took my 368 saying it's over the cash out limit. I AM SUPPOSED TO BE ALLOWED TO CONTINUE TO PLAY AFTER THE REQUIREMENT IS MET. They will let you lose it if you want from then, but your not allowed to win anymore with that money..they take that back. Thieves.

Dear daddydaveo6969,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pacific Spins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was there any pop-up or notification informing you the bonus maximum win limit persists after the wagering of the bonus is complete?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

All they do is automatically subtract the bonus and winnings over the max cash out limit. At that point, I continued playing, and won the 368 and cashed right out. They say I can't win anymore. Even though the coupon has already been dealt with. The only thing the casino will tell me is the same bs. Can't cash out more than 5x. Once you hit the requirements you have to stop playing. It doesn't say anything about anything.