The player from Wisconsin is experiencing prolonged verification process which is supposed to take 3-5 days but it's already been 2 weeks and counting. The complaint was closed as the player stopped responding.
Pacific Spins Casino - Player's account verification is delayed.
Amount: $50
Pacific Spins Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
What do I do when verification is suppose to be 3-5 days but it's going on 2 weeks and going to be a month soon? Do they have a verification deadline
Public
Public
6 months ago
Hello Deangelo,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pacific Spins Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
They asked for only ID pictures, and one with me holding the ID. I emailed them on the 8th and its still no response. Support tells me wait a week & instantly ends chat
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