Pacific Spins Casino - Player is struggling with identity verification and profile update.

Yes HI

My issue with Paradise Spins casino would be the fact that they have not contacted me back about verifying my Identity. I've sent them numerous emails, which the email provided to me by their customer service rep was "banking@pacificspins.com". I've sent them a picture of my drivers license and a picture of myself while holding the drivers license. This was requested by their site, and I've sent them over 5 emails since November 5th. Please can someone help me get in contact with them so I can request my withdrawal.

Also when i was inputting my information on the site it was automatically set as male and no one was able to help me change it to female.

My username is for their site is Mo*****th

Dear molleefitchsmith,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pacific Spins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please specify if you already requested a withdrawal of your winnings from the casino? Is this option available to you if you haven't?
• Was the verification of your account a prerequisite for requesting a withdrawal?
• Do you have your communication with casino support saved? Could you please share it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear molleefitchsmith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.