After completing wagering and ID verification, the Canada-based player had attempted to make a withdrawal. However, withdrawal access was blocked, requiring a verification deposit. After the deposit was made, it was not credited to their account, and customer support had not been responsive. We had advised the player to contact their payment provider and not to deposit any more funds until the issue was resolved. Unfortunately, due to the lack of player's response, we were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.
Pacific Spins Casino - Player experiences issues with withdrawal.
Amount: $60
Pacific Spins Casino
Safety Index:HighSafety Index
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8.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Sensitive attachment
Sensitive attachment
11 months ago
completed wagering from welcome free chip, verified id. Withdrawal cancelled and acess to withdrawals once again blocked due to needing to make a virification deposit. Made said deposit and it had not been credited to my account and customer support flat out ignored me.
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11 months ago
Dear Dr3wbles94,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
- Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you were provided a unique one when opening the account?
- Was it your first deposit in this casino?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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Public
10 months ago
Dear Dr3wbles94,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
