Ozwin Casino - Player complains that he didn’t win anything.

48000 worth of turn over for $500 worth of a deposit. I was not even able to get the cash back. They will let you win initially and once it is coming close to you been able to withdraw your money (after 10000 left to turn over), the games simply become un-winnable. I would strongly recommend not using this website as it is quite atrocious of how using deceiving tactics to bring new players in and sucker them with all their money.   

Dear Jehan,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Jehan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.