Dear OrientXpress Casino team,
We always advise players to be attentive and read the Terms and Conditions thoroughly before joining an online casino, however, we also believe that a reputable online casino should do its best to prevent players from breaking the rules, especially in cases where implementing a feature to ensure extra safety for players is not a complex task.
That being said, we are aware that blocking restricted games is not the industry standard yet, and for that reason, the penalty for this complaint will be reduced.
Dear meisteryoda0815,
I apologize, but since the casino is refusing to reconsider its decision in this case, we are forced to close this complaint as ‘Unresolved – Against fair gambling’.
I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.
The casino can reopen this complaint anytime.
Dear OrientXpress Casino team,
We always advise players to be attentive and read the Terms and Conditions thoroughly before joining an online casino, however, we also believe that a reputable online casino should do its best to prevent players from breaking the rules, especially in cases where implementing a feature to ensure extra safety for players is not a complex task.
That being said, we are aware that blocking restricted games is not the industry standard yet, and for that reason, the penalty for this complaint will be reduced.
Dear meisteryoda0815,
I apologize, but since the casino is refusing to reconsider its decision in this case, we are forced to close this complaint as ‘Unresolved – Against fair gambling’.
I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.
The casino can reopen this complaint anytime.