Omni Slots Casino - Player’s account has been blocked.

Hello, I have an account at omnislots.com and won. My deposit was with Neteller which I always use for online gambling. I sent all the required documents and my account has already been verified. Omnislots is refusing to send payments to my Neteller account. In my country, India, it is very bad to use my bank because of tax and legal reasons. They say they can only send to my bank and I have no idea why. They asked for my banking information so they can send the payments there and I gave to them. They sent me 2 bank transfers and they were REJECTED by my bank. They said that they were going to send to my online wallet but they didn't.

I also have a withdrawal from November 9 they they haven't paid yet. I still have 8050 euros remaining balance in my casino account. At some time in December, I tried to login to my account but I got this error message "There was a problem with the form data. Invalid username or password supplied, player account not be authenticated."

My account should have been fine because it was already verified but now I can't login all of a sudden. I read the terms. The site won't tell me what is the problem.

Please help me login to my account , get my withdrawal and my remaining balance. Thank you!

Dear Quinton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise how long ago you have registered your account and clarify if you have activated any promotional offers previously? Did you receive any explanation from the casino why your account has been deactivated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Quinton, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Quinton!

I will try my best to help you with your issue. I'd like to invite Omni Slots Casino into this conversation in order to help us resolving the case.

We would like to ask Omni Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.