The player from Germany has requested a withdrawal three weeks ago. It hasn’t been received yet. The complaint was closed as resolved after the player has been paid out.
Ocean Breeze Casino - Player’s withdrawal has been delayed.
Amount: €400
Ocean Breeze Casino
Safety Index:Very lowSafety Index
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0.2
Ocean Breeze Casino has a Safety Index of 0.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I requested a payout on 7/8/2021, but no payout has taken place to date.
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3 years ago
Dear Dabost66,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
I was successfully verified and am constantly put off that the payout is still being checked
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3 years ago
Thank you very much, Dabist66, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Dabist66,
I'm Nick and I'll be assisting you from now on in your issue. I would like to ask Ocean Breeze Casino to join us and help us resolve the player's issue.
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3 years ago
Hello,
The player received a confirmation email in which he can clearly see the waiting period for the withdrawal.
From our end, everything is fine and the withdrawal is still pending.
Have a nice day.
Kind regards,
Alex
Customer Support Representative
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3 years ago
Translation
It says it can take up to 21 working days but it doesn't have to. Who wants to play there and wait for the money?
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3 years ago
Dear Dabis66,
Unfortunately in most cases the withdrawal process can't take shorter time so in this case I would only wait for the money to arrive as the casino confirmed that the payment was processed. I'll now set the timer to 7 days so if the money would arrive within this time, please let us know.
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3 years ago
Hello,
Was processed.
Have a nice day.
Kind regards,
Alex
Customer Support Representative
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3 years ago
Translation
I was told the payout is approved but you can only pay out if I verify myself again.
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3 years ago
Translation
The verification was on August 8th. Confirmed by email.
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3 years ago
Dear Dabis66,
Based on the fact that your account is now verified, you should be able to withdraw your money from the account. Please let us know about your next step or in case you've already requested a withdrawal, let us know when the money arrives on your account.
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3 years ago
Translation
Suddenly my account is not verified again and the amount paid out is zero.
I believe that the money is no longer arriving and this casino is a gang of criminals.
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3 years ago
Translation
Email from ocean dated September 6th, 2021
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3 years ago
Hello,
Player account is verified, as we have checked. Withdrawal will be processed soon.
Have a lovely day.
Kind regards
Sean
Customer Support Representative
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3 years ago
Dear Dabist66,
Could you please confirm that your account is working and the withdrawal is processed?
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3 years ago
Translation
The withdrawal is still being processed. 4 days ago you had already written that the withdrawal is processed. I believe only when the money arrives in my account.
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3 years ago
Translation
28 working days have now passed and nothing has happened with the payout, although the casino has already processed it. Just make excuses and hold out.
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3 years ago
Dear Ocean Breeze,
Could you please give us an explanation why haven't the player received his money yet even though you said the payment is processed?
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3 years ago
Translation
Payment was received on the current account today. Nevertheless, if you want to play and have your winnings paid out quickly, you should not play in this casino.
As I said 7.8. Until September 14th is too long a payout time.
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3 years ago
Dear Dabist66,
Thank you very much for letting us know that the payment has arrived. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.
Best regards,
Nick
Casino.guru
