Ocean Breeze Casino - Player experiences delayed withdrawal.

Hi, I've been having an issue with the casino since the 8th of October, 23 when I requested a withdrawal. I've received no answers from Support, and the Live chat keeps giving me the same responses - they say they can't do anything and they're very sorry for the delay. I keep getting these standard responses, and supposedly, they've informed the Support team and I'm supposed to wait for a message. Sorry, but after nearly two months, I'm starting to feel misled. I've never had significant issues with my withdrawals there before.

Dear Chaser361, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Do I understand correctly that you made successful withdrawals from this casino before?

Could you please confirm that you passed the KYC verification?

Thank you in advance for your cooperation and reply. 

Best regards, 

Veronika

Dear Chaser361,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I've been through KYC for a long time and have had it paid out a few times without any problems. Only when I want to pay out a large sum do I get any more answers

Dear Chaser361,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Ocean Breeze Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Ocean Breeze Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.