Dear ionutfcs9,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with support representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.
I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, you can contact Curaçao Gaming authority here (info@gaming-curacao.com or complaints@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru
We wish we could be of more help.
Best Regards
Michal
Dear ionutfcs9,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with support representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.
I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, you can contact Curaçao Gaming authority here (info@gaming-curacao.com or complaints@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru
We wish we could be of more help.
Best Regards
Michal