HomeComplaintsNordis Casino - Refund delay from Nordis Casino.

Nordis Casino - Refund delay from Nordis Casino.

Amount: €468

Nordis Casino
Safety Index:Low
Submitted: 15 Jan 2024 | Resolved : 07 Feb 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 months ago

The player from Germany had been informed of a refund amounting to 468 Euros by Nordiscasino.com. Despite being told the funds were to arrive in 2-3 days, the player had not received the funds and the casino had stopped responding. The player had contacted the Licensing Authority, who suggested patience in awaiting the refund. The Complaints Team, however, had decided not to pursue the case further due to recent developments and clarification from the Licensing Authority, suggesting potential system manipulation by the player. Consequently, the complaint was rejected. The player later confirmed that he had received the refund amounting to 468 Euros from Nordis Casino. Consequently, the complaint had been successfully resolved and closed.

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