An Austrian player had approximately €100 in their casino account that they were unable to withdraw due to only one inactive withdrawal method being displayed. The player also noted that the live chat feature was never available and their emails were not receiving any response. After the player reported the issue, the casino changed the website design and added more withdrawal methods. However, the player still hadn't received the payout or any response from the casino. We attempted to mediate the issue, but the casino didn't respond to our efforts. As a result, the complaint was closed as unresolved, affecting the casino's overall rating.
Nordis Casino - Player experiences withdrawal problems.
Black points: 42
Amount: €100
Nordis Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.9
Nordis Casino has a Safety Index of 3.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
Public
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10 months ago
Translation
Hello, this is my first time depositing at this casino and I now have a total account balance of approximately €100.
I've been playing without a bonus or free spins.
Only one withdrawal method is displayed (bank transfer), but it's not possible to press this button.
There's absolutely nothing on the site for verifying information and the live chat is never online.
My emails are going unanswered and after reading all the other negative reviews (unfortunately too late), I would like to ask for your help.
Automatic translation:
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10 months ago
Hello Eskimee,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nordis Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you trying to get in touch with the casino or to verify your account? Did you use a deposit bonus? Did the casino ever respond to you to any of your attempt?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Translation
I only sent the first email on Friday but I don't really have any confidence that the money will be paid out.
Because it is unusual and dubious that no one is ever available in the live chat and the payout page appears to be "inactive".
No bonus was used and my messages have never been replied to. Neither in live chat nor in a direct email to support.
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10 months ago
Translation
I would like to add an update:
Nordis Casino has changed the entire website design. (new background, new features ect)
I was now able to make a withdrawal.
There are now also many different withdrawal methods to choose from.
The live chat is still not available and there has been no response.
However, the payout may work.
Edited
Automatic translation:
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10 months ago
Hello Eskimee,
Please let us know if there would be any update regarding your payout. Please keep in mind that withdrawals may take up to 14 days and we can intervene only if it would take longer.
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10 months ago
Translation
I still haven't received a payout or a response.
Also no email confirming the withdrawal.
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10 months ago
Hello Eskimee,
As withdrawals may take up to 14 days, I would still recommend to wait only. Can you please forward a screenshot of the pending withdrawal until the recommended time frame passes?
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10 months ago
Translation
Unfortunately there is no payout status either. And I still haven't received an answer. There is no longer any live chat on the site.
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10 months ago
Dear Eskimee,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Nordis Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Nordis. I wish I could be of more help.
The casino can reopen this complaint anytime.
