The player from the United Kingdom had issues withdrawing £199 from the casino. He claimed that the casino had withheld this amount without providing a reason. The player reported that his winnings were accumulated through sports bets and horse racing without any active bonus involved. However, we, as the complaints team, concluded that we couldn't fully assist as our expertise primarily lied with issues related to online casinos, not sports betting. We reached out to the casino for more information but were unable to process the complaint further.
NonStop Casino - Player struggles with a withdrawal.
Amount: £199
NonStop Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.9
NonStop Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
7 months ago
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7 months ago
Dear billmarston,
Thank you very much for submitting this complaint. I’m afraid I will need more information regarding your problem. Do I understand correctly that the casino canceled your withdrawal request, but the funds have not been returned to your gaming account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
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7 months ago
Yes they payed me some money, but took off £199 and put it back into the system, ie Wont pay me it or let me bet with it, just Stole it (no reason given )
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7 months ago
Have you accumulated your winnings with or without an active bonus?
What types of games have you played? Have you participated in dog/horse racing only?
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7 months ago
Thank you for the update.
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards
Veronika
