The player struggles to verify his account as he can't provide all the documents requested. We ended up rejecting the complaint because the casino provided evidence supporting its claims.
Nomini Casino - The player struggles to verify his account.
Amount: €1,000
Nomini Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Good evening. I opened an account with nomini on the 10th of the 22nd. I collected some money. I make the first withdrawal request, everything is accepted. After two days, I make the second one and they ask me for information to do identification. They want identification back and forth. account in my name. I'm telling them I don't have an account in my name because I live with my parents. In the categories they accepted it also said mobile account. That's what I did, I sent the mobile account that is in my name. The communication with this betting company it took several weeks during which they never accepted my supporting documents for no reason. after many attempts to ask them to tell me exactly what they want and they don't accept what I send, they kept telling me the same things over and over with the result that I was never able to I took the 1000 euros that I had in my account and they took it from me. I gave what was needed as far as the documents are concerned. I don't know what to do really. It's a shame because it's not 20 euros. You can say it doesn't matter, it's 1000. I'm a student, I've worked and the I've won, it's unfair, and after all, it's money that's in great need
.I would be grateful if you could help me
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1 year ago
Hello MrConac,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Did you use your own payment method to deposit into the casino?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Good evening ,
this process started on 12/16/22 and lasted until January 12, 2023, i.e. about a month for two files if possible, after many attempts to identify them, they sent me an email saying that they closed my account due to non-payment of supporting documents. It has been approved. my identity back and forth but the account of my mobile which I have sent countless times no.
to note that when I logged into my account, there was no text that said verification, while they kept telling me to log in there. I told them I don't have such a tab and nothing, the same thing. The last time I spoke with them was on January 13 with the identification in which they told me to enter the verification tab again and the previous day, January 12, they sent me that they closed my account, that is, what can I say really. are these people serious?
I made my first deposit through my own credit card.
I don't know what to do, I really need this money. I have nothing to hide, I have all the documents, I'm 21 years old and I'm sending them to you now if you want. Because I opened an account with the exact same requirements at our Greek betting companies. they accepted my documents and were approved in a minute and here we are fighting for a month and they ate our money.
I want to take legal action but I don't know how. I need your help
thanks
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1 year ago
Translation
Good evening. It should also be noted that during the identification process, after they accepted my ID as proof of identity and kept rejecting my mobile phone bill that showed my address, they asked me to send them a history of transactions from my card that I used to make deposits at the betting shop. I sent this but it's illegal .I want to take legal action because this money is earned I didn't steal it .I just want to get my money and never be involved with this company again .I need your help .I have all the information that I have nothing to hide.
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1 year ago
Hello MrConac,
Would it be possible to forward the communication regarding this case between you and the casino to nikolas.b@casino.guru?
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1 year ago
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Good Evening .
Answer me wherever you want I just need help
I have emailed you the entire conversation we had here
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1 year ago
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I sent you the entire conversation I had with Nomini
Please help me
If you need me to send you some supporting documents such as an identity card or an account, tell me to send them to you immediately.
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1 year ago
Thank you MrConac for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Translation
Thank you very much. I am waiting for a reply from your colleague.
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1 year ago
Hi MrConac,
I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.
I'd like to ask Nomini Casino to join this conversation and share more information regarding the case.
Can you please provide any reasons why the player's account has been blocked? What has caused the problem with accepting the player's phone bill?
Thank you.
Best regards,
Tomas
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1 year ago
Translation
Yes of course to participate
And whatever information is needed I will send it right away as long as my problem is solved because it's a shame it's a lot of money
Thanks
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1 year ago
Dear Tomas,Thank you for reaching out to our customer support!Please be informed that the account in question has been closed in accordance with the article 9.1 of the Terms and Conditions, accepted during the registration process.
Please note that we sent an email with evidence to tomas.k@casino.guru. You can find the email under the subject line "Regarding the customer MrConac".
We hope this helps resolve the case.
Best regards,
Nomini Customer support
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1 year ago
Translation
It should be noted that from the nomini .
They did not inform me correctly about the correct sending of supporting documents. They constantly told me the wrong supporting documents while I sent them the correct ones.
Lousy service from the people in charge and no one was helping to solve my problem.
I have sent the same supporting documents as requested by nomini and they were accepted in minutes, not here that a month passed and we did nothing.
I will take legal action and I will go all the way if I don't get my money. until identification with a bank account we have done I have sent you a receipt that shows everything there for my details something which is prohibited
Terrible company. I have written the worst in the comments and will continue to write such.
You don't need anything more than what I sent a hundred times
If possible .you are a terrible company
I want my money immediately
I had so much money in it and you just wanted to take it from me
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1 year ago
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I have sent a receipt from my credit card as you requested something which is illegal and I want my money immediately because I will take legal action
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1 year ago
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I'm sending you all the supporting documents you need and right now it's not a fraud, I've sent you everything as it should
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1 year ago
Dear MrConac,
I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions by providing bank statements that have been edited.
The casino acted correctly and within its terms and conditions.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
Thank you very much, Nomini Casino, for providing the information and your cooperation.
Best regards,
Tomas
