The player's withdrawal is delayed for 3 days. The complaint was rejected as the player stopped responding.
Nomini Casino - The player's withdrawal is delayed.
Amount: €600
Nomini Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello dear Casino Guru team, 3 days ago I made a payout of 3x €200 and am desperately waiting for my money
in the live chat I am always put off with the same answer that it takes 3-5 working days.
but since I have read that there are often payment problems there, I wanted to ask you for help
Automatic translation:
Public
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2 years ago
Hello Piet356,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Nomini Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello, I made the payout the day before yesterday and didn't use a bonus and I'm currently still in contact with the casino, but it all seems strange to me because I only know the transfer (as I was promised by Nomini) within happened within 3 days and I wasn't ferified either
Automatic translation:
Public
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2 years ago
Hello Piet356,
As I stated about, the recommended time is about 14 days no matter what the casino promised. Be sure to wait until next week for the money to arrive. If they wouldn't, we will definitely intervene.
