The player from Italy was asked to provide a selfie during the verification process. The player confirmed the verification was complete, but later asked us to stop our involvement in the issue. Therefore, we closed the complaint accordingly.
Nomini Casino - Player was asked to provide a selfie.
Amount: €1,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
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Hello I requested my withdrawal about two weeks ago they asked me for the documents and I sent them both by email and on the site directly there is no way to get the money every time they say a different thing and they don't certify the profile. I would like to receive my money and that's it perfsvore
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1 year ago
Dear Jessyjez,
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly so it may take a few working days to complete this thorough process.
If you have been asked for a selfie (with or without ID), which is nothing unusual, please follow these important guidelines:
- Do not edit the image in any way
- The photo needs to include your full face, head-on, with no distortions, shadows, or reflections of light. If someone takes the photo for you, make sure they take it up close and include as little background as possible (remember, no cropping is permitted)
- When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing
As per the casino's instructions, make sure to include the casino's website in the photo as well.
Let me know if that helped,
Best regards,
Tomas
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1 year ago
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Hello, thanks for the answer, I have provided everything. They asked me for a selfie with a mobile device where the name of the site could be seen but it's been 6 days since I sent them and they don't verify my profile and they don't settle the payment I made the withdrawal request on 02/02/2023. I would like get my money
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1 year ago
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As you can see, I requested the withdrawal on 02/02/2022. Plus I uploaded all the documents since I don't have a PC I had to take a selfie with another mobile phone that took over the site I provided card details / identity document selfie all that is necessary I just want to receive my money and for them to settle the requested payment on day 2 where 14 days have passed.
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1 year ago
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I ask you to help me because I can't take it anymore I always ask them for money every time there's an excuse
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1 year ago
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It is clear that it is a big scam. I had uploaded my photo with the casino site behind it .. now they ask for another selfie after a week of waiting where they ask for more selfie document and visible casino site are we kidding? I have no words
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1 year ago
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The big problem is that they ask you one document at a time and it takes 5 days each to approve it I entered the requested document instead of checking the profile to guide my shirt they asked me for another document before I asked after the selfie with the website from the back that i struggled to find another phone because i only this one as a mobile device that i use Now another example is asked with the id plus the casino site behind but sorry but that is i asked for withdrawal on february 2nd i sent all the documents requested by mail I asked for updates no one answered me and they keep asking it takes 5-6 days then he asks for another document they do this to lengthen the time and to avoid freeing you it is better to scam I don't like them I want to receive my friends Please
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1 year ago
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now after 16 days of the year the withdrawal has been canceled...i am speechless help me get my money.they wanted a photo of the card i use and now they do this please
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1 year ago
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I am really desperate and since 02/02/ that I have sent the documents .. I have now sent emails so as not to pay they cancel the withdrawals ... on purpose please help me
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1 year ago
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To say that I'm going crazy is an understatement...
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1 year ago
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They asked me for the selfie again. By canceling the withdrawal in progress from 02/02/2023 and requesting a new verification, I have postponed but they are taking time. They told me of a problem with the payment of the cards to me it seems like an excuse asking me to enter my IBAN registered to the card but when I try to enter the data of the iban it tells me it is wrong. So I entered my revolut's iban which has a current account in its name but it's not good and in the end I made the request again with a debit card (the one with which I made the payment) and the one that asked me for the photo. In short, selfie document selfie with website selfie with document and website all the documents I sent them it seems to me that they are looking for excuses not to pay volgio.only receive my money then I will never play again in this casino that takes a month to pour the money and every time it makes excuses.
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1 year ago
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If you can help me quickly I've been waiting for the payment for a month
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1 year ago
Could you please explain at which step and by who the IBAN you enter is declined? I am afraid I don't understand what you mean.
They told me of a problem with the payment of the cards to me it seems like an excuse asking me to enter my IBAN registered to the card but when I try to enter the data of the iban it tells me it is wrong. So I entered my revolut's iban which has a current account in its name but it's not good
Could you please forward the relevant communication between you and the casino to my email at tomas@casino.guru?
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1 year ago
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Excuse me I just want to receive the funds on the debit card I paid with. My current account has problems making payments so it gives me an error. But I didn't understand the real problem, that is, that they don't liquidate my funds? Furthermore, I have sent all the screens to show you that point one there is no will to verify the profile since we have been running for 1 month the terms and conditions that I have read indicate that the funds are received on the means of payment that I have deposited and they also wanted the photo of the first last digits of the card and the expiry date. So why don't they check me out because they've been putting off verifying my profile for a month and always asking for new documents? Thanks Jessica
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1 year ago
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But are you there? The profile has been verified but they have not paid the winnings and it is still pending, you can intervene!
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1 year ago
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The profile is verified. I canceled the previous withdrawal and made a new one for 2000 euros via ATM debit card with which I have always paid. I would like to see that between one thing and another they have been at stake for a month the documents are all there I have been clear and correct the amount will be paid to me.
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1 year ago
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I excluded myself and canceled you can close the complaint
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1 year ago
I understand, Jessyjez. Thank you for letting us know. I will now close the complaint as per your request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with any online casino. We are here to help.
