An Australian player went to sleep with a casino balance of $539.82 and woke up to find it at $0. The player, failing to get support through live chat or email, believes the issue to be a technical glitch and hopes it resolves soon.
I'll start off by saying that, going so far as to call this a complaint might be too far too soon however not being unable to contact support staff via live chat and my email to support so far unacknowledged I'm not sure what else I can do besides write this and hope that it aids in a swift resolution. Which I'm sure it will as I've had nothing but positive experiences with nomini.
Quite simply I went to sleep with a balance of $539.82 and woke up to $0.
I checked my history to make sure I didn't wager it all away in my sleep ect which thankfully was not the case.
I was over 50% through wagering requirements on a bonus but having deposited and activated less than 12 hours before finding my balance empty there's no way it expired.
I've had this issue happen before, not sure what casino but I contacted live support and it was fixed without issue.
I'm confident this is merely a technical problem and will be resolved should support staff look into the issue.
Below is a screenshot of the last of my gaming activity. As you can see my balance was far from 0 at the ending of my gaming session.
Dear dillonwilkinson,
Thank you very much for submitting your complaint. I'm sorry to hear about the inconvenience you've experienced with your balance at the casino.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Hi, thanks heaps for such a quick response. I finished playing lastnight and all was normal. I woke up this morning and logged in and my account was empty.
I didn't get any error message and i havent heared anything from Nomini staff or support and as of sending this I still haven't recieved confirmation that my email to support has even been reviewed.
I thought I uploaded the very latest of my gaming history with the initial post, I'll send it through.
I really appreciate your help, Thankyou
Hi dillonwilkinson,
Could you please request your full game history directly from the casino and forward it to petronela.k@casino.guru for our review?
Thank you.