Nomini Casino - Player sees disappearing balance issue.

I'll start off by saying that, going so far as to call this a complaint might be too far too soon however not being unable to contact support staff via live chat and my email to support so far unacknowledged I'm not sure what else I can do besides write this and hope that it aids in a swift resolution. Which I'm sure it will as I've had nothing but positive experiences with nomini.

Quite simply I went to sleep with a balance of $539.82 and woke up to $0.

I checked my history to make sure I didn't wager it all away in my sleep ect which thankfully was not the case.

I was over 50% through wagering requirements on a bonus but having deposited and activated less than 12 hours before finding my balance empty there's no way it expired.

I've had this issue happen before, not sure what casino but I contacted live support and it was fixed without issue.

I'm confident this is merely a technical problem and will be resolved should support staff look into the issue.

Below is a screenshot of the last of my gaming activity. As you can see my balance was far from 0 at the ending of my gaming session.

Dear dillonwilkinson,

Thank you very much for submitting your complaint. I'm sorry to hear about the inconvenience you've experienced with your balance at the casino.

• To assist you further, could you please provide more details about the specific game you were playing when you noticed your balance had been depleted?
• Additionally, it would be helpful to know if you encountered any error messages or unusual behavior while playing.
• Furthermore, could you clarify if you received any communication from the support team regarding this issue? If not, please provide the dates and times of your attempts to contact support via live chat and email so that we can investigate this matter thoroughly.
• Additionally, if you have any screenshots or documentation of your gaming activity and balance history, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi, thanks heaps for such a quick response. I finished playing lastnight and all was normal. I woke up this morning and logged in and my account was empty.

I didn't get any error message and i havent heared anything from Nomini staff or support and as of sending this I still haven't recieved confirmation that my email to support has even been reviewed.

I thought I uploaded the very latest of my gaming history with the initial post, I'll send it through.

I really appreciate your help, Thankyou

Screenshot from the player:

Hi dillonwilkinson,

Could you please request your full game history directly from the casino and forward it to petronela.k@casino.guru for our review?

Thank you.

Dear dillonwilkinson,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.