The player from Germany has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €1,000
Nomini Casino
Safety Index:HighSafety Index
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8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I made my withdrawal from the casino 1 week ago and still nothing has happened. Each live chat agent says something different.
On the web that the withdrawal takes 3 to 5 business days but nothing has been done yet.
I am very disappointed in this casino. I've often written that I need the money urgently because I'm going on vacation, but every time I'm only told that I'll get the money soon, which isn't the case. Could you please help me with that? After all, it's about 1000 euros.
Kind regards Aylin K******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear kreuter1997,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Hello I still haven't received my money. I'm just kept there and it's been saying my payout has been in process for 9 days and it's been said for 3 days that the payout is in the final stages.
I don't get to hear more
Automatic translation:
Public
Public
2 years ago
Hello kreuter1997,
Have there been any developments since our last conversation, please?
