The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €2,000
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I've now been waiting for a payout for more than 3 days, so I wrote to support several times, I was always told that your money would come, but I still didn't get anything. I need the money right now. I played without a bonus. It works immediately when paying in but not when paying out or what? The casino lures with the payout of a maximum of 3 days and I didn't count the weekend with the weekend it's now 6 days and I still haven't received anything.
Automatic translation:
Public
Public
1 year ago
Dear Ertugrul,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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