The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
Nomini Casino - Player’s withdrawal has been delayed.
Amount: €687
Nomini Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I won 687 euros at Nomini on April 7th, 2022 and I sent a withdrawal request straight away. Support assured me it would take 3 days. After 3 days I have not received any email or my money. That's why I wrote to the support for several days and always got the same copy & paste answer. Since nothing is happening in the meantime, I am looking for help from Casino Guru, since you are promoting the website to yourselves. Please help me!
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2 years ago
Dear CrossedKiller,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
But I was specifically told that it would take 3 to 5 days maximum. And that's why I wasn't able to buy certain Easter gifts because I was counting on the money. I couldn't even verify myself if that's required.
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2 years ago
Translation
I have given an answer. Why does the timer say give me another answer and time is running out?
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2 years ago
Please note that we are waiting for updates from you, therefore the timer is set that we are waiting for your answer. There is no need to reply every day, just let us know in case there is anything new. If you forget to reply, I will get back to you at the end of the time frame. And if there are no developments, we will intervene. Thank you for your understanding.
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2 years ago
Translation
So far nothing has changed and I keep getting the same copy & paste answers from support.
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2 years ago
Translation
After threatening the licensing authority several times, they decided to process my withdrawal and send my money. This tedious case would also be done
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2 years ago
Thanks for the update, CrossedKiller. Do I understand correctly that you have already received your winnings? Can we now consider this case resolved?
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2 years ago
Awesome news, CrossedKiller. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
