The player from Austria has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
The player from Austria has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
The player from Austria has requested withdrawal a week ago. It has been pending since. Player’s complaint has been resolved successfully.
I know its only 100 euros but thats 1 ween worth of food and i just dont want to accept that they are trying to scam me for this small amount. Exactly 1 week ago i requested a withdrawal and after 2 days i asked what happened, they stated it can take up to 3 days so i waited. After 5 days i asked again and they told me that the financial department is currently wirking on it and i will get the cashout soon. Everytime i talk to the customer service they just say it will come soon. I have played at many good casinos where after verification every cashout takes a few minutes. Avoid nomini at all cost!
I know its only 100 euros but thats 1 ween worth of food and i just dont want to accept that they are trying to scam me for this small amount. Exactly 1 week ago i requested a withdrawal and after 2 days i asked what happened, they stated it can take up to 3 days so i waited. After 5 days i asked again and they told me that the financial department is currently wirking on it and i will get the cashout soon. Everytime i talk to the customer service they just say it will come soon. I have played at many good casinos where after verification every cashout takes a few minutes. Avoid nomini at all cost!
Dear Claudio,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear Claudio,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
After informing the casino that i wrote an complaint on casinoguru the money suddenly came within an hour.
After informing the casino that i wrote an complaint on casinoguru the money suddenly came within an hour.
Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Claudio, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Claudio, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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