The player from Germany is experiencing difficulties withdrawing his funds. The issue was successfully resolved.
Hello casino guru!
I won 500 EUR at the online casino "Nomini.com"
(without bonus games, without free spins)
I requested a withdrawal of 500 EUR, and for the fourth time I get the same email from the "Finance Team" that my request was canceled.
Reason from Nomini:
"We would like to inform you that your withdrawal request in the total amount of 500 EUR was canceled by our Financial department due to the fact that the necessary data for withdrawal did not reach the payment provider, we would like to ask you to make a new request via Bank Transfer payment method."
I have already requested a withdrawal via bank transfer 4 times and Nomini keeps getting the same answer. I recorded a screen capture how i request the withdrawal, and Nomini said i did everything correct.
But again and again i get the same answer and it get canceled all the time.
I am ready to send you all emails and replies. So that my problem can be solved.
I would be very happy to receive an answer!
Best Regards Samuel
Hello casino guru!
I won 500 EUR at the online casino "Nomini.com"
(without bonus games, without free spins)
I requested a withdrawal of 500 EUR, and for the fourth time I get the same email from the "Finance Team" that my request was canceled.
Reason from Nomini:
"We would like to inform you that your withdrawal request in the total amount of 500 EUR was canceled by our Financial department due to the fact that the necessary data for withdrawal did not reach the payment provider, we would like to ask you to make a new request via Bank Transfer payment method."
I have already requested a withdrawal via bank transfer 4 times and Nomini keeps getting the same answer. I recorded a screen capture how i request the withdrawal, and Nomini said i did everything correct.
But again and again i get the same answer and it get canceled all the time.
I am ready to send you all emails and replies. So that my problem can be solved.
I would be very happy to receive an answer!
Best Regards Samuel
Dear Samuel,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you received any successful payments from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Samuel,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? Have you received any successful payments from this casino in the past?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Hello Petronela,
Thank you for the fast answer!
I confirm that I have already received some withdrawals from Nomini Casino. received without problems
The casino Nomini has not requested any account verification You cannot verify your account from the player's side. Nomini would write to me if verification is necessary.
I look forward to your further answers!
best regards
Samuel
Hello Petronela,
Thank you for the fast answer!
I confirm that I have already received some withdrawals from Nomini Casino. received without problems
The casino Nomini has not requested any account verification You cannot verify your account from the player's side. Nomini would write to me if verification is necessary.
I look forward to your further answers!
best regards
Samuel
Thank you very much, Samuel, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Thank you very much, Samuel, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Hello Petronela / Hello Peter!
Okay Thank you very much for your answer!
if you need something im here! feel free to write me if you need something.
Hello Petronela / Hello Peter!
Okay Thank you very much for your answer!
if you need something im here! feel free to write me if you need something.
Hi Samuel,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.
Hi Samuel,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Nomini Casino to the conversation to participate in the resolution of this complaint.
Hi Samuel,
Kindly ask you to provide your username at Nomini Casino.
We will check your account.
Best Regards,
Nomini Casino
Hi Samuel,
Kindly ask you to provide your username at Nomini Casino.
We will check your account.
Best Regards,
Nomini Casino
This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.
Hello Peter,
I got an E-Mail from Nomini.
Today (20.04.2021) i got my withdrawal on my Bank Account.
Thank you so much for your help!
Best Regards
Samuel
Hello Peter,
I got an E-Mail from Nomini.
Today (20.04.2021) i got my withdrawal on my Bank Account.
Thank you so much for your help!
Best Regards
Samuel
Dear Samuel,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Dear Samuel,
I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.