The player from Germany is not able to withdraw her winnings. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
Nomini Casino - Player's struggling to withdraw her winnings.
Amount: €800
Nomini Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Nomini Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello,
I've tried multiple times to withdraw my winnings. There are always other statements and excuses. I've tried several times to get an answer from the service team and also asked before it's because the payment to my account isn't working, I haven't received an answer.
Unfortunately, the payment to my credit card does not work, even though I used it to make a deposit. I think that something is wrong here and I hope for an answer. I can only advise against depositing at this Nomini casino, nothing is paid out if you win.
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2 years ago
Dear Sassenach,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request the withdrawal at all?
Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
All my withdrawal attempts had failed until I wrote to them, a few minutes ago the 800 euros arrived in my account.
For information, all the necessary documents were available to the casino, but they still haven't paid out for weeks, always with other excuses. On the first request for transfer, the money didn't reach the bank with no response or explanation as to what the problem was. I am very saddened by the way people treat you at this casino, I think almost none of the players deserve it. Now I have received my first payout, I ordered the second one today, I hope it works too. Please help people to make this casino do its job right and not disappoint people so much. Thank you, I feel very alone with the casino and the responses I have received have not helped in any way.
Edited
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2 years ago
Translation
All my withdrawal attempts had failed until I wrote to them, a few minutes ago the 800 euros arrived in my account.
For information, all the necessary documents were available to the casino, but they still haven't paid out for weeks, always with other excuses. On the first request for transfer, the money didn't reach the bank with no response or explanation as to what the problem was. I am very saddened by the way people treat you at this casino, I think almost none of the players deserve it. Now I have received my first payout, I ordered the second one today, I hope it works too. Please help people to make this casino do its job right and not disappoint people so much. Thank you, I feel very alone with the casino and the responses I have received have not helped in any way.
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2 years ago
Thank you for your reply, Sassenach. I am happy to hear that the first withdrawal has been processed successfully. I will keep this complaint open until your confirmation that the second withdrawal was also successful. Please let me know as soon as you receive the payment.
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2 years ago
Translation
Hello again there is a delay in the payment, it is 800 euros. Please help, would be great if I get the money before the weekend. Thank you very much for your efforts.
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2 years ago
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Unfortunately, there were delays in the payment again. I'll let you know as soon as there are payments again.
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2 years ago
I would suggest that we give the casino one more week. If there is no development within this time frame, we will intervene. Please, keep me informed about any further developments.
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2 years ago
Dear Sassenach,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
Thanks for your help so far, unfortunately I don't have a withdrawal from this online casino at the moment. Let me know if you have trouble again later. Thank you for today
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2 years ago
Sassenach, do I understand correctly that you have received all withdrawals? Can we now consider this complaint resolved?
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2 years ago
Dear Sassenach,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
I ordered a withdrawal and will receive the money soon
I am very happy with you and thank you very much
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2 years ago
Translation
It's that time again the payout doesn't work at nomini. No withdrawal amount is accepted, deposited 100 euros and the answer is always the same now 
What should I do now??
I would be very happy if it works I hope for the payment.
my bank details are in the casino. Thanks for your efforts
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2 years ago
As I see in the screenshot, you need to complete the wagering requirements for your deposit. I checked the General T&Cs and I found this:
"6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer. Exclusion for Japan is that Live casino games minimum funds rollover before a withdrawal is x5 (five)."
Some casinos ask players to wager their real money deposits, which is usually in compliance with their AML (anti-money laundering) T&Cs. I suggest that you finish the requirements, otherwise you won't be able to withdraw.
Please, inform us about any further developments.
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2 years ago
Translation
As I said, my deposit was 100 euros and then had up to 840 euros on my account.
I then had to . Continue playing until everything was gone, very dubious methods, unfortunately I'm not the only one at these casinos
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2 years ago
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
