Nomini Casino - Player's account has been blocked.

Hi, i deposit 800 EUR on Nomini and i play i make 1600 EUR, i request withdraw and ask from me documents and i send and approved, but i see my account is closed and i receive only my deposit 800 EUR.

Why closed my account and why no receive 1600 EUR?

I make a wager i play live casino, i no receive any reason why my account is closed and why only 800 EUR give back to me?

Dear rikiboss,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Have you received any explanation from the casino regarding this situation?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, i play without bonus only with real money

Thank you for your reply, rikiboss. Unfortunately, I have not received the communication between you and the casino. Could you please forward it to me?

I deposit 800 eur and i play live casino without bonus i make 1600 euro and i request to withdraw, ask from me documents and i send and approved and after this closed my account and i see make new request from casino 800 euro withdraw and send to me only 800 who i deposited, i contact on email no get any reason why not paid my winnings and why closed my account, on live chat nothing no say just soon you can reveice email and take 1 week anything

And Player from Macedonia is allowed because before 2 days i ask on live chat to confirm that and say allowed

Thank you very much, rikiboss, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The problem is solved from AskGamblers

Hello, rikiboss,

I am sorry for the delayed reply.

Can you please clarify the final solution to your issue in more detail? Have you received also the remaining €800 from your disputed amount? Can I please consider this complaint resolved?

Alright, rikiboss. Based on your last post and reviewing your complaint on AGs (available HERE), thank you for confirmation and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. The disputed amount will be updated to €800. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Branislav, Casino.guru