Nomini Casino - Player has been accused of opening multiple accounts.

I joyned the Nomini.com casino on friday 16.07.2021 ,a friend of mine was already a player at the casino,and he recomanded to me ,to try it out,so i registered succesfuly,and made my first cash in,using paysafe card,sience i didnt new the casino. Well all went realy quick,and losed my money,then i recived a 100% deposit bonus,so i continued playing (i always use my phone when i am playing) Somehow i managed to earn some winnings,and wagered 100% the required bonus amount that i have recived. I accesed the cashout section,and the maximum allowed amount was around 499 €,sience i was only at lvl1 ,a begginer. I didnt saw a problem with that,after i was consulting with the chat support,i had a pending withraw of 499€, and reamaining founds in my account. The next day in weekend,after work i continued playing at home, on my laptop,sience is more confortable,and managed to win again,so i withdraw again the 499€ amount. all this should be procesed on the following week starting from monday. As luck stroke again, i have won around 10k €,and was verry happy about it, is this everything that we (the players) wish. Well my amount was there, and the 2 pendings withdraws waiting to be procesed. On the very next days on monday,i was at work when i recived an e-mail from Nomini.com,saying that they imediatly closed my account,because the risk departament from Nomini casino say im a risk,and that i have a double account. Well how low can that be? u call yourself a respected online casino? and when u have to pay ,u block the account? with the absurd false acuzations about double account? who does that? and why should i have 2 accounts? to use them when and for what? Theyx dont have a call center, they only have active chat,and email.I tryed to contact them,but every time i get the same email over and over again, "coppy paste" from previous email. they have no evidence,just dont want to pay. I will consider to take them to a court of law. So my money they gone, the scamers from Nomini wont let u cashout that easy. Be aware,and keep your money safe

Dear Randya,

Thank you very much for submitting your complaint and for forwarding the relevant screenshots and communication. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela, and tnx for this quik procesing time. I never heard before of this Nomini casino, until one of my best friends told me about it, he told me that has alot of my favorite games, i should check it out. My friend has never earn winnings on the casino, just recomande to me. I registered on my Phone (they can check out im sure of that it will show them android). Alsó they can check out my IP adress from home adress, it was there were i was playing on my laptop (Windows 10 Home, digi internet provider). I live with my wife only, she never plays casinos or whatsoever never, s-o that option is closed. And to be honest, nowere u can regiszter twice using same data, and e-mail, its absurd

Thank you very much, Randya, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Tnx, i hope aswell

Hello Randya!

From now on, I will take care of your complaint. I would like to invite representatives of Nomini Casino into this complaint in order to help us resolve the issue.

Im în! Everything, just to solve this isue

Good day,

Thank you for reaching out.

We highly value your feedback and we will do our best to improve our service further.

We would like to note that the client’s account was indeed found duplicate to another account at our brand. Both of the accounts used welcome bonus offer at the same time, which is not allowed at our project. We would like to draw your attention to the following points of Terms and Conditions:

3.2 Your account with the Website must be registered in your own, correct, name. Only one account per person, per household/address, per phone number/email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts". You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts, we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

each action performed using a Duplicate Account is considered void;

any promotions that the Duplicate Account has participated in will be cancelled;

any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company;

the Duplicate Account will be closed without an option to reopen it.

7.18 If you engage in any promotion abuse, fraud, or manipulation this shall be considered as a breach of the Terms. In such cases, and in addition to other remedies available to us, we reserve the right to void all promotions you participated in, void and confiscate all the winnings derived therefrom, and prevent your participation in future promotions

Based on the above, the winnings from the bonus were cancelled and account closed by our Risk Team. Despite the fact that deposit was played down before the bonus was activated, we have made a decision to refund the deposit in full. The payment was processed after the account closure and the client was informed accordingly.

We hope the above clarifies the situation.

Please feel free to contact us should there be any further questions.

Thank you for your cooperation.

Sincerely,

Nomini

Dear Nomini Casino representatives,

I would like to ask you to forward all relevant supporting evidence to my email address: 'martin.d@casino.guru'.

Nomini casino, thats a fat Big lie! U have The exact hour when my account was registered,my location is always on, the device i have played, etc. As i wrote to your departament în several e-mails, i can always provide prove of my identity and adress, etc. If u have doubts about "duble" account, u should reach for The "other account owner", and ask to provide áll The Informations, and documents required to setle The isue. Is not my fault, i have The email from registration etc. I never registered twice nowere! And u are not The first casino were i played, but strange thing that only on your casino is a problem, when someone wants to cashout. Yeah i bélive that hurts, with around 50€, someone wons around 10k €, the best method is to block the account with absurd accuzations. Áll The bigger brand were i am registered, never had a problem with me, when i am paying to play, and cash out if i win. I am registered and verified player on alot of other big platforms. Im nőt a begginer Who for The first time found an online casino and wanted to play.. S-o i dont do mistakes, i wont "play duble" with my money, thats for sure. This short email was The only response from your departament sience this isue, i was writing you duzins of mails, and always got Back this answer. Coppy & paste The same words, wont solve this problem. As i wrote on my complain, this casino Nomini was introduced to me by one of my best friends Who alsó is a player, he registered first át Nomini.com,then he told me about tó check out because has cool games. The only reason that i have joyned, just to be blocked few days later because i won 10k € as a begginer on the Nomini. Yeah, great day to you áll i guess

Dear Martin,

Please check your email. The requested information was sent.

Have a good day,

Nomini

Hello!

We have received aforementioned documents from representatives of Nomini Casino, please allow us a few days to examine them.

I am availble with any adițional Informations if needed

Dear Randya!

As mentioned above we have received some supporting evidence from Nomini Casino team.

These documents were sufficient in supporting the casino's claim about multiple accounts.

Unfortunately, we are not able to support you further in this case, if you're not satisfied with the outcome of this process, I would like to kindly advise you to raise this complaint with the casino's licensor, as they may have better options to examine the case.

Please, let us know of your decision.

Sience i now i had 1 account only, i canot imagine what is the duplicate account, what user etc. I Will kindly ask for email with The proces, and evidences, witch i now dönt exist. I cant bélive you are falling for those "evidences" provided by The Nomini. The only 1 bonus i recived, i played as u can see în The fotós i sended, i wangered 100% and After that it turned to real money, from there i started winning. I canot imagine what fake evidences can they produce, im not stupid, its imposibile to make multiple account and non sense aswell. If u canot provide me The evidences on my email randyalin69@gmail.com then i Will kindly ask for email adress from theyr license company, because i dont have that Information, s-o i can get proper help.

Hello Randya!

Please kindly note, that we are not able to disclose the information provided by the casino, from various reasons unfortunately.

You can reach the casino's Licensing Authority via this email: 'complaints@gaminglicences.com'.

Please, do not forget to include the following in your message:

Your personal information:

• name (your first name, your last name and the middle name if you have it)
• your country of residence
• your age

Complaint body must include:

• casino name (to mention its license number would be even better)
• your login (username) and email in an online casino (with which you had registered the account)
• then describe what has happened as thoroughly as possible (including sum of money you are challenging)

Also, please, do not forget to attach files, screenshot images or email correspondence, that prove you have already tried to resolve the problem with the casino. You can also provide this complaint's link additionally.

Please, when you successfully submit your complaint to the Licensing Authority and they will confirm it, let us know.

Yes i Will e-mail forward, to setle this "scam" for good. Sience im în vacation, (my Last week) i Will return Back to Hungary át The end of The week, and try to take care of this isue once again.

Nomini casino is making a big mistake, and they Will pay for this. Im aware of what im dooing when it comes to play online with real money, i dont mess around. This "duplicate account" ridiculous acuzation are tipycal for this fake casinos. Before Nomini casino, i had a similar problem isue with another online casino, Cadoola casino, Who blocked my account because i was playing át my friends house on his laptop 🙄 but then i wasnt so upset because they sayd its nőt allowed same IP. I understand that, but alsó that dosent mean u have 2 accounts. Whatever. When i registered on Nomini, directly i wasnt playing át my friends home, to nőt have The same problem from The precedent casino, s-o i registered and played from my mobile Phone, then on my laptop át home. This Nomini casino is responsabile for not willing to veriffy The identity of The "multiple accounts", they are responsible for nőt comunicate before they block everything, including my earned winnings, for what i loosed 2-3nights playing. Idk whos "grandma" is át The security check, but sure they are áll beginers, Who dont now how to do proper theyr job! Át The end they áll live from our money (The players). I Will return with feedback about my forward complain on the mail recived.

Radu.

(Update)

Hi again! i recently got back to Hungary ,from my vacation. As i wrote 6 days before, i am trying again to write one e-mail to the complaints@gaminglicences.com as u provided, and i hope i will get some answer...For some reasons i cant upload alot of photos in my e-mail to them,it seamsthat the e-mail will not deliver,sience i get response back on fail to deliver,with this message : "Delivery has failed to these recipients or groups:

kevin@gaminglicences.com jeannemarie@gaminglicences.com rob@e-commercepark.com

This message is larger than the size limit for messages. Please make it smaller and try sending it again". I will keep trying to send the e-mail,maybe without the pictures i have,if those are big size. Soon as i will get some answers,i will return with update, i am hopping to better days. Have a nice day all

Hello randya!

I wish you the best of luck with the Licensing Authority, please note that this process may take some time.

Provided that we already made our conclusion in previous messages, we are rejecting this complaint.

When the licensor's decision will be ruled out, we would greatly appreciate if you'd let us know of the outcome.