No Bonus Casino - Player’s requesting a full deposit refund.

Dear babsbh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am sorry babsbh, but I am not sure I understand this complaint. You requested self-exclusion from this casino which was applied, and now you want a deposit refund. Were you able to reopen the account and make more deposits after the self-exclusion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi

this complaint should have been logged under all british casino - as the self exclusion was applied to no bonus casino - it should have applied to all british - is there anyway you can move the complaint to all british casino instead please

sorry I must have logged in on the incorrect site

thanks

Thank you for your reply, babsbh. Please note, that you already had one complaint about All British Casino in the past which was closed a few days ago, because you confirmed that self-exclusion was done correctly - your account was closed based on your request and you didn't make any additional deposits after the casino honored your request:

https://casino.guru/all-british-casino-player-s-requesting-a-full-deposit

Please understand, that you would be entitled to a refund only of those deposits, that were made AFTER the self-exclusion. And I hope you also understand you are not entitled to a refund of all deposits made BEFORE this request, since the casino wasn't aware of your gambling problem before.

This leads me to believe that this is the case with all your complaints which are currently in progress - you are not entitled to a refund of any deposits that were made before any of these casinos were aware of your problem.

hi

I was just wondering what was happening with this complaint please? should I move it to the correct casino or are you able to move it to all british casino please?

thanks

Barbara

Would you be so kind and forward me your self-exclusion request?

Hi

I don’t have a copy of this anymore

it was confirmed to me by chat support though that I was self excluded on that date and it should have been applied to all casinos under their branch

I have already added these screenshots for proof

thanks

babsbh, I am sure you understand I can access and read all your complaints. You usually ask for account closure without stating the reason for it, or because the casino refused to give you a bonus. Unfortunately, we can consider the situation as "failed self-exclusion" with the right for a deposit refund in only those complaints, in which the casino clearly made a mistake and let players with gambling problems play, or let them create another account. However, the player must have a proof - self-exclusion request mentioning gambling problems/addiction.

Since you don't have this request and based on all your previous complaints, I am afraid there is not much more we can do for you. However, you can always try contacting the licensing authority.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.