The player wanted to set a loss limit in his player’s account. This would only take effect with a one-week delay, causing the loss of the player’s winnings. The issue was resolved.
NetBet Casino DE - The player is displeased with the loss limit settings in the casino.
Amount: €360
NetBet Casino DE
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Dear Sirs and Madames,
I paid in the above mentioned casein for the first or second time, and after I set the loss limit to 60 at 360 euros and the loss limit did not become active at 300, I became puzzled, mainly because I always use a Macron tool because I did that Standard autostart of casinos don't trust .. suddenly I was down faster than the police allowed and the live chat meant boldly to me, if I activate a loss limit, it is only active after a week ... please what? How am I supposed to know what I'm going to play, deposit, etc. next week? The name of the live chat collaborating is thorsten. Hope you can help me because I think it is fraud if you tell me that it is only active after 1 week even though it is not so
Automatic translation:
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4 years ago
Dear Yasin,
Thank you for contacting Casino Guru and bringing this issue to our attention. I agree with you; if the loss limit only takes effect after one week, it misses its purpose. Could you please upload the screenshots of the conversation with the casino rep referring to this issue?
Best regards,
Peter
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4 years ago
Dear Yasin,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
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4 years ago
Translation
Hello casino guru team sorry for the late reply ... hane for support after a transcript
No answer and then I'm not even taken off the queue
I hope dersupport gives me that ... and they still haven't unlocked my account ... very dubious
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4 years ago
Hi Yasin,
Thank you for the reply. I will contact the casino and we'll see how they respond. You will be notified as soon as the casino replies.
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4 years ago
Translation
Hmm .. no answer yet? The support employee who incorrectly claimed that a loss limit only took effect after a week was called thorsten. I still remember that.
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4 years ago
Hi Yasin,
I spoke to a casino representative and he said he would forward the complaint to the relevant department.
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4 years ago
Translation
OK thank you. I'm curious. Really great what you are doing here ... my praise to this site.
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4 years ago
We would like to ask the NetBet Casino DE to reply to this complaint. We are extending the timer by 7 days.
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4 years ago
Translation
Netbet apparently has a lot to do ....
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4 years ago
Hi Yasin,
I contacted the casino repeatedly by Skype. At first, it seemed, that the casino rep was interested in solving the issue. However, he then stopped responding. I'm really sorry but there is not much that can be done without the help of the casino. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the change of rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be immediately notified by email. I wish I was of more help.
Best regards,
Peter
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4 years ago
We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.
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4 years ago
Translation
Yes, the netbet casino has unlocked my account again ... I was told that this loss limit only applies to my deposits ... doesn't that really mean deposit limit?
Edit: I'm sorry Peter that I didn't answer in time had a lot on my ears, I think it's great and exemplary how they work for our problems thanks again
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