The player from Germany has accumulated winnings from Free Spins. Unfortunately, prize money disappeared. We rejected the complaint because the player didn't respond to our messages and questions.
NetBet Casino DE - Player’s winnings from Free Spins haven’t been rewarded.
Amount: €100
NetBet Casino DE
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
The winnings from my free spins just weren't credited after the games were completed. After a screm shot of the game history, all we have to do is get in touch with you. It is important that this is not the first time this has happened. Profits mysteriously disappear in the Netbet system.
Automatic translation:
Public
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2 years ago
Dear Michel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, ideally your game history to petronela.k@casino.guru?
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Here is the history first. Is, according to your service Tested for 5 days jetzt.Wichtig it did not happen the first time.
Automatic translation:
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2 years ago
Thank you, Michel, for your reply. I'm sorry but could you please provide more relevant supporting evidence with visible profit from the Free Spins?
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