Coolbet Casino Review

Name: Coolbet Casino Review
Item: Coolbet Casino
Rating: 7.2
Author: Natalia Burlutskaia

7.2/10Safety Index Above average by Casino Guru

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Find on Google

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Payment methods

Show all (30)

Withdrawal limits

per month

€1,500,000

per day

€50,000

Owner Vincent Group Limited

Established 2015

Estimated annual revenues

> $5,000,000

Licensing Authorities

OverviewBonusesUser reviews11Safety Index explainedDiscussion1Payment methods30

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Coolbet Casino Review

We've thoroughly reviewed Coolbet Casino and gave it an Above average Safety Index. It's generally a good casino to play at, but there are some things worth noting. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Coolbet Casino is a big online casino with a large revenue and number of players. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 2,348 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

Warning: Coolbet Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Coolbet Casino has an Above average Safety Index. We've given it this rating because we think it's doing many things well, however, there is something holding it back from getting an even higher rating from us. Even despite that, you can expect this casino to be a good place to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (30)

Withdrawal limits

per month

€1,500,000

per day

€50,000

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

No keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (7)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers
Show all (78)
Game providers (78)

Positives

High withdrawal limits (50000€/day)
Casino has its own poker platform
Huge selection of game providers
Live dealer games are available

Negatives

Just one free withdrawal per week
Just for players from few countries
Not all of the terms and conditions are translated to the language option provided on the website

Interesting facts

Quite big casino targeting Scandinavian countries

Author & Guarantor: Natalia Burlutskaia Last updated: 21 Aug 2023 Anything incorrect or missing? Let me know

Coolbet Casino bonuses

Browse all bonuses offered by Coolbet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Coolbet Casino

This is a place to share experience with Coolbet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 11 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

ibordaf

Advanced Novice

• 2 months ago

By far the casino that inspires me the most confidence, seems solid and cares about its customers. The only bad thing is that in my case the casino promotions are very poor.

Pay and fast
Paga y rapido
Good responsible gaming tools
Buenas herramientas de juego responsable
good variety of slots
buena variedad de slots

Casino promotions scarce compared to other houses
Promociones para casino escasas con respecto a otras casas

SoonToBeBankrupt

Advanced Novice

• 8 months ago

By far the best casino i have played. Verification might take a while, but once you are verified withdrawals (even bank transfers) are accepted within no time at all. You can lock withdrawals until they are accepted, and the live chat will always be positive and helpful. First casino i actually feel the RTP is correct aswell. So far i have absolutely nothing negative to say. Nothing at all.

Great game selection.
Gambling tools and self-suspension are highlighted.
Customer service always happy to help.
Withdrawals take no time at all, with ability to lock.
Always a tracker for bonus, and cancels out bets that will counter the ToS

None at all. Very satisfied so far.

deeppockets

Apprentice

• 8 months ago

Very long identification process to claim winnings, but good odds and very clean interface. Easy to get started.

Nice interface
Good odds
Easy to get started

Slow process to claim winnings

ulisesmoises

Novice

• 8 months ago

The verification of the account is very slow, I sent my ID and they rejected it because they want a photo, then I sent my ID as a photo and the automatic verification rejected it and now it went to manual review, but I have to wait 2 more days, in total I've been going for about 6 days and this seems to be going on for a long time. Really a disappointment coolbet-

Edit: I was finally verified. I didn't have to wait those extra 2 days. They did it on the 4th day.

no account verification or too slow
no verificación de cuenta o demasiada lenta

snakeburgos

Advanced Novice

• 11 months ago

Good casino to play in Chile! The attention is optimal and the withdrawals of money in the established times that is something very important as a player.

Withdrawals on time
Retiros a tiempo
Good customer service
Buen servicio al cliente

davidbolcu666

Novice

• 1 year ago

I have played for a long time in coolbet I have never won in their slots I feel that they are modified, in other casinos from time to time I have won something that does not happen to me in coolbet.

ArildAk

Visitor

• 1 year ago

The casino has used over 1 month verifiying my account, the first week they responded to the documents within 24 hours. now after 4 weeks stalling they are accepted all documents without id document.. the document contains all that is required they just hasnt approved it. 1 month + with 0 email and no transaparenty is how this casino has desided to turn out.

good costumer service

No payouts no transparancy

teigensigvart

Novice

• 1 year ago

This site is such an amazing experience that i wasn't even aware of the time during my first few rounds. i was so glad of the experience that I almost didn't even notice the flaws that were evident like the slow load times and few bonuses. All in all, it was a great site nonetheless.

Cliffnotes

Advanced Novice

• 1 year ago

Generous welcome bonus and you later get email offers like Another 100% match at a low wager or Deposit $35 and get 40 free spins on a new slot. Many casinos offer deals like this but at Coolbet the free spins are wager free. I’ve played here 10? times before I finally hit the withdraw button. I’d been at a profit a few times but pushed my luck and bombed out. Anyway I received my money the next day. I’ll keep spinning here because of the Fairness of this casino. Also the RTP of the game is listed outside the slot, if this matters to you. And it should.

So many games. All the providers.

timpezon

Junior Apprentice

• 2 years ago

Coolbet was nice casino but here too own eyes and game rules are not included in final decision of complaint. Fairness totally missing.

Fast deposits and withdraws

Because of Play'n GO, cheating is allowed.

Safety Index of Coolbet Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Coolbet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.2/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Complaints about Coolbet Casino and related casinos (6)

6All0Opened1Not solved1Solved4Rejected

Complaints directly about Coolbet Casino

Unresolved Our verdict

No reaction, good regulator

Black points: 2348

Disputed amount: 200,000 kr

Player’s account closed and winnings confiscated.

The player from Norway had completed the KYC process at Coolbet and requested a withdrawal. However, the casino had closed his account and confiscated his balance of 200,000 NOK without providing a clear reason. The player had tried to reach out to the casino multiple times but received no response. The Complaints Team had attempted to contact the casino to resolve the issue, but the casino remained unresponsive. As a result, the complaint was classified as 'unresolved'. The player had been advised to file an official complaint with the casino's licensing authority.

Player stopped responding

Disputed amount: Mex$7,000

Player claims that payment has been delayed.

The player from Mexico had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The player reported that his account had been blocked and he had not received his winnings. We requested additional information from the player to better understand the situation, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint.

Player stopped responding

Disputed amount: Can$10

Player's struggling to complete account verification.

The player from Canada is experiencing difficulties completing account verification. We closed the complaint because the player didn't reply to our questions and messages.

Submitted: 08 Apr 2023

Case closed Our verdict

Player stopped responding

Disputed amount: 800 S/.

The player struggles to withdraw his balance.

The player struggles to withdraw his balance due ongoing verification. The complaint was closed as the player stopped responding.

Submitted: 17 Sep 2022

Resolved Our verdict

Case closed

Disputed amount: 20,000 S/.

Player’s withdrawal has been cancelled.

The player from Peru had their withdrawal denied due to a third-party deposit. Player’s complaint has been resolved successfully.

Submitted: 06 Apr 2022

Case closed Our verdict

Player stopped responding

Disputed amount: €1,150

Player’s withdrawal has been delayed.

The player from Finland is complaining about rejected withdrawal and blocked account. We rejected the complaint because the player didn't respond to our messages and questions.

Submitted: 11 Dec 2020