Coolbet Casino - Player's account verification is delayed.

I had to verify my account, okay, normal procedure. Last thing that remained was address proof.

I sent in this 28. November. Today 21. December, they have still not managed to review it. I have asked them over and over, but they keep say "we are working on it".

This is a simple proof of address, and they use so long time. I cant play, access or withdraw money from my account. Absurd. Therefore I complaint.

Hello martinsollie12,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coolbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Is only the proof of address not verified?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.