BOHO Casino Review

The player from Brazil had made a withdrawal request of 100 Euros from an online casino, but the casino had declined the request twice, citing outdated identification. Despite the player's efforts to contact customer support and provide all necessary documentation, including proof of payment and bank statements, the withdrawal was not processed. The Complaints Team had reached out to the player for further information to aid their investigation, but the player did not respond. As a result, the complaint was rejected due to lack of response from the player.

The player from Germany had had a dispute with BOHO Casino regarding wagering requirements. She had claimed she had met the requirements and had been incorrectly informed that she needed to wager an additional 172 Euros. The player had believed the casino's conditions were unfair and that she had been misinformed about the terms. Despite our attempts to engage with the casino, we initially had received no response. The casino eventually had acknowledged their mistake and had credited the player's account with 99 Euros as compensation. The player had confirmed that her issue was resolved, and the complaint had been marked as 'resolved'.

An Austrian player had an issue with BOHO Casino, where after using a 70% weekend bonus and wagering it, his withdrawal was cancelled. The casino claimed he needed to wager the deposit amount three times due to money laundering law, which he claimed was not stated in their terms. The player confirmed that it hadn't been his first bonus at the casino and his account had been verified for a long time. Despite finding the rule strange, the player decided to wager the open amount and initiate a withdrawal, effectively resolving the issue. The complaint was subsequently closed as 'resolved'.

The player from Denmark had been trying to withdraw winnings for weeks but all attempts had been deemed 'invalid,' including attempts through a bank, Visa card, and approved wallet (EcoPayz). Withdrawals were consistently cancelled without explanation. The player had never received a payment before and had used his Visa/Dankort for transactions. Despite our efforts to understand and resolve the issue, the player chose to play up all his winnings and discontinue using the gaming site. As a result, we had to close the complaint.

The player from Germany had deposited money into his casino account, but the funds were not credited despite being deducted from his bank account. We had advised the player to contact his payment provider for investigation, as the casino typically had limited control in such situations. The complaint had been left open for a month for updates. However, the player later confirmed that the issue had been resolved, and we subsequently marked the complaint as 'resolved' in our system.

The player from British Columbia requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.