Tipwin Casino SE Review

The player from Sweden had utilized a deposit bonus and had successfully complied with the wagering requirement, earning 8,600kr. After verification and submission of required documents, his attempted withdrawal was denied. The Complaints Team had reached out to the player for further information to better understand the issue, but the player did not respond to their inquiries. As a result, the Complaints Team was unable to proceed with the investigation or provide potential solutions. The complaint was subsequently rejected due to lack of communication from the player's side.

The German player had encountered delayed withdrawal of a €1,400 winning due to the casino's claim that the payment provider still needed to process the deposits. The player was not willing to wait for five days after each deposit to make a withdrawal. Upon receiving the complaint, we had asked the player to provide payment receipts and bank statements for further investigation. However, due to the lack of response from the player to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. As a result, the complaint was rejected.