HomeComplaintsNational Casino - The player struggles to verify his account.

National Casino - The player struggles to verify his account.

Amount: €40

National Casino
Safety Index:Above average
Submitted: 11 Jan 2023 | Case closed : 31 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player struggles to verify his account as the casino is keep requesting new documents. The complaint was closed as the player stopped responding.

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1 year ago
Translation

They don't put the money I earned into my account, telling me constantly that I have to send them photos of my card. I have sent all the documents. And then they send me the same message again. I think it's a scam.

Automatic translation:
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1 year ago

Hello aithram2009,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hello Niko, until yesterday I contacted the site again. They approved my identity directly. Not on my card. They keep sending me the same message. I should take photos of the first 6 numbers and the last 4 and hide the middle and to remove the back side of the card, hiding the cvv of course.


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1 year ago
Translation

Hello, still nothing. I just wanted to ask, is this really a scam or am I not doing something right?. In my previous message I wrote in detail the steps I take and what they answer me. Because you wrote to me that the verification of the registrations takes place in 14 days. Do I have to upload them until they are approved and then press withdraw?? All the identity documents were immediately approved. and I'm afraid it's not a fraud and I sent my identity card and proof of permanent residence.

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1 year ago

Hello aithram2009,

As long as the casino is keep requesting the same document, there must be an issue with it. I would definitely try to send them again ask directly ask them what is the issue with it so you can send them the correct one next time.

Please let us know the outcome.

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1 year ago

Dear aithram2009,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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