The player struggles to verify his account as the casino is keep requesting new documents. The complaint was closed as the player stopped responding.
They don't put the money I earned into my account, telling me constantly that I have to send them photos of my card. I have sent all the documents. And then they send me the same message again. I think it's a scam.
Hello aithram2009,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello Niko, until yesterday I contacted the site again. They approved my identity directly. Not on my card. They keep sending me the same message. I should take photos of the first 6 numbers and the last 4 and hide the middle and to remove the back side of the card, hiding the cvv of course.
Hello, still nothing. I just wanted to ask, is this really a scam or am I not doing something right?. In my previous message I wrote in detail the steps I take and what they answer me. Because you wrote to me that the verification of the registrations takes place in 14 days. Do I have to upload them until they are approved and then press withdraw?? All the identity documents were immediately approved. and I'm afraid it's not a fraud and I sent my identity card and proof of permanent residence.
Hello aithram2009,
As long as the casino is keep requesting the same document, there must be an issue with it. I would definitely try to send them again ask directly ask them what is the issue with it so you can send them the correct one next time.
Please let us know the outcome.