The player's withdrawal is delayed for 4 days. The complaint was rejected as the player stopped responding.
National Casino - The player's withdrawal is delayed.
Amount: €2,000
National Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
National Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I have Friday 06/03/2022
Paid out 2000 euros at National Casino.
Payment was made via Instant Banking.!
However, the payout is still not on my bank account.!
The day before I paid myself 1000 euros, which were immediately on my bank account after approval.
I ask for clarification, since quite a few were/are affected at this casino.
The email I registered with there is Fxm982@outlook.de
Warm greetings
Automatic translation:
Public
Public
2 years ago
Hello Selin1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified? Did you use any bonus to accumulate your current winnings? What did the casino responded to you when you contacted them with this issue?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
My account is fully verified.
I didn't play a bonus.
The casino said they already made the payment.
But as of today there is nothing on it.
Warm greetings
Automatic translation:
Public
Public
2 years ago
Hello Selin1,
Could you please send a screenshot of your withdrawal request? Is there any update from the casino regarding the payment?
Public
Public
2 years ago
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
