HomeComplaintsNational Casino - The player's winnings were canceled.

National Casino - The player's winnings were canceled.

Amount: €1,680

National Casino
Safety Index:Below average
Submitted: 03 Jun 2022 | Case closed : 28 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings were canceled for unknown reason. The complaint was rejected as the player stopped responding.

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1 year ago
Translation

Good Evening


I made a first deposit of 50 and got the first deposit bonus

I won money first to reach the bonus money

in the following days I continued to play I made 6 withdrawals

four of 300 euros, one of 250euros and one of 230 euros, in fact I had reached the point of completing the required turnover of the bonus and all the money was released, after waiting for 5 working days my casino / replied that I had violated some rules of the bonus canceled my withdrawals and I can no longer even log in to my account

please what to do ????

Automatic translation:
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1 year ago

Hello Savvas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal in the casino? Was your account verified? When exactly did they close your account? Did the casino specify which term did you violate?

When was the last time the casino responded to you and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Good Evening


was the first withdrawal

my account is normally verified

I have access to the account again but the money does not exist

I am told that I violated some rule of the bonus but it does not apply but imagine I had coverage and the set limit of the bonus the casino communicates but with an automated message obviously because it is always the same

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1 year ago
Translation

I can send you screenshot binoculars here for some reason they do not go up

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1 year ago

Hello Savvas,

Based on the screenshots you provided, it seems like you breached the maximum bet rule. Can you access your betting history or request it from the casino and forward it to us please?

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1 year ago
Translation

I have the whole history and I have never exceeded more than 5 euros as the screenshots say I have them, is it too much to send them all to you?

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1 year ago
Translation

It's 200 and pages how to send them

Automatic translation:
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1 year ago

Hello Savvas,

Please forward it to nikolas.b@casino.guru.

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1 year ago

Dear Savvas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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1 year ago

The complaint will be now rejected for the above mentioned reason.

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