The player's winnings were canceled for unknown reason. The complaint was rejected as the player stopped responding.
National Casino - The player's winnings were canceled.
Amount: €1,680
National Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good Evening
I made a first deposit of 50 and got the first deposit bonus
I won money first to reach the bonus money
in the following days I continued to play I made 6 withdrawals
four of 300 euros, one of 250euros and one of 230 euros, in fact I had reached the point of completing the required turnover of the bonus and all the money was released, after waiting for 5 working days my casino / replied that I had violated some rules of the bonus canceled my withdrawals and I can no longer even log in to my account
please what to do ????
Automatic translation:
Public
Public
2 years ago
Hello Savvas,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first ever withdrawal in the casino? Was your account verified? When exactly did they close your account? Did the casino specify which term did you violate?
When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good Evening
was the first withdrawal
my account is normally verified
I have access to the account again but the money does not exist
I am told that I violated some rule of the bonus but it does not apply but imagine I had coverage and the set limit of the bonus the casino communicates but with an automated message obviously because it is always the same
Automatic translation:
Public
Public
2 years ago
Translation
I can send you screenshot binoculars here for some reason they do not go up
Automatic translation:
Public
Public
2 years ago
Hello Savvas,
Based on the screenshots you provided, it seems like you breached the maximum bet rule. Can you access your betting history or request it from the casino and forward it to us please?
Public
Public
2 years ago
Translation
I have the whole history and I have never exceeded more than 5 euros as the screenshots say I have them, is it too much to send them all to you?
Automatic translation:
