The player's unable to withdraw his money form the casino as they always come up with a different excuse. The complaint was resolved as the player received his winnings.
National Casino - The player's unable to withdrawal his money.
Amount: 6,200 zł
National Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.4
National Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Hello Plbloke,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with National Casino. Please allow me to ask you a few more question before we would make any step further.
Did you ever make a withdrawal from the casino? How long has your issue been going on? Did you use any no deposit or deposit bonus in the casino? Did you try all available withdrawal methods which is suitable for you? Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve the issue.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Hi, I made some withdrawals from this casino but within last month it has become very difficult all the time. My case is fresh , just 3 days, I managed to contact them again and so far they " forwarded my case 7 times to dedicated team", no result, no explanation, no more contact. I used Mifinity and LuxonPay to try to withdraw, both promoted on casino page. I used them before and there was no problem. I didnt use any no deposit, free spins etc. I will send email
