A player from Canada had recently opened an account, deposited money, and then received a message stating that his account had been closed. This was puzzling to him as he had not had any previous account with the platform. We attempted to gather more information from the player but did not receive any response. Consequently, the complaint was rejected due to the lack of communication from the player.
National Casino - Registration confusion leads to player’s account closure.
Amount: Can$740
National Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Hello there today only I made an account with them and deposited the information and everything and now suddenly I revived a message saying that my account has been cloaked. I am not able to understand what such an issue is happening as I never had the account with the platform .
Public
Public
3 months ago
Dear kapoor101102,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you received any email from the casino explaining why your account was blocked? If you have, please forward it to me. My email address is veronika.l@casino.guru.
Have you made any deposits into this casino before you were blocked?
Could you please advise if you submitted any documents for your KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
