National Casino - Player’s struggling to complete the account verification.

NON VOGLIONO VERIFICARE IL MIO CONTO GIOCO, CONSIDERANO LA MIA PATENTE DI GUIDA SCADUTA QUANDO INVECE E' STATA RINNOVATA NEL 2012 E SCADRA' IL 09/07/2022.

Dear Nemokid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

We have learned from your previous complaint https://casino.guru/woocasino-player-s-struggling-to-complete-the-account that your Driving license is valid until the 9th of July 2022? Could you please forward it to me again?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Nemokid, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Nemokid,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite National Casino to join this conversation and participate in the resolution of this complaint.

Ciao Andrej,

tengo a precisare che sto riscontrando lo stesso identico problema con Kim Vegas Casinó contro cui molto probabilmente apriró un reclamo, in quanto é la sesta volta che richiedo un prelievo e mi viene sistematicamente rifiutato con la stessa identica motivazione (quando la danno) ovvero che la mia patente di guida gli risulta scaduta quando invece non lo é.

Dear Nemokid,

I’d like to kindly ask you to keep it one casino per one complaint, even though the issue you’re experiencing in both casinos is of the same nature. In case you are experiencing problems with another online casino, please submit a new complaint with a detailed description of the issue. We will do our best to help.

Please be informed that we are still waiting for a response from National Casino.

We would like to ask National Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Nemokid,

Unfortunately, as we have not received the requested information from the casino, I cannot continue resolving your complaint and I’m forced to close it as ‘unresolved’.

I’m sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

Anyhow, I can assure you that the time you’ve invested in this thread won’t be wasted as before filing an official complaint with the Licensing Authority, you need to reach out to an independent negotiator, which you did. I strongly suggest contacting the casino’s Licensing Authority (Curacao Antillephone).

Please let me know if you decide to contact the Licensing Authority and/or our assistance is needed. My e-mail address is andrej.p@casino.guru.

The casino can reopen this complaint anytime.

We've received this e-mail from Nemokid:

"Vi comunico che i documenti sono stati approvati in toto.

Saluti."

Thank you, Nemokid, for the update and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru