The player from Greece is dissatisfied with the verification process. We rejected the complaint because the player didn't respond to our messages and questions.
I had won € 40,000 and they were constantly asking for more papers for identification. While the deposits were constantly accepted.
Dear Vasilis19801821,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents have you provided and when exactly, please?
Please forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina