HomeComplaintsNational Casino - Player is experiencing an undefined problem.

National Casino - Player is experiencing an undefined problem.

Amount: 200 R$

National Casino
Safety Index:Below average
Submitted: 12 Sep 2021 | Resolved : 16 Sep 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Brazil complains about an uncertain issue. Player’s complaint has been resolved successfully.

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2 years ago
Translation

This site is a group of swindlers, fraud, they require you to pay or make a deposit to activate the withdrawal account, the account I used to deposit for them, in this case to receive they work well, to pay the customer no, already I've been told that my cpf is wrong, they've already told me that the account is not mine, they've asked me for my personal bank statement to prove that my account has moved, I've already visited SERASA and there it is said that they've researched with my cpf, this actually is a group of swindlers and they want to use personal data for loans and create cards, not in order to withdraw what you earn and what you deposited for them, they have already sent me more than 200 solutions and nothing solves it, and every time you enter with a complaint it's a different story, if I were to ask here all the questions they pose here it wouldn't fit, it's a lot of rubbish and meaningless, they've already had several accounts opened on various payment platforms, I think it's theirs too, why not It works in none of them, it's no use, whoever has a balance with this site is lost, they'll spend all their time hanging around and you won't receive it, you have to report it as I will, at the police station, register BO

Automatic translation:
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2 years ago

Dear Clebson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties verifying your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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2 years ago
Translation

My problem with this site is the same as many here, which is getting the money back, bigger headache, lots of false information, immense difficulty, after almost 5 days complaining and trying more than 200 alternatives, I get it for threatening to denounce the site and register BO, they decided to pay, but I will never use that site again.

Automatic translation:
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2 years ago

Thank you very much, Clebson, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

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2 years ago
Translation

Uncertain is the uncertainty and the work that gives to receive such a small amount, I wonder if I had really invested a greater amount, but that's okay, I've already received what was right and never again on this site.

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2 years ago
Translation

But it can end yes that now yes it is right, for sure.

Automatic translation:
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2 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Clebson, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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