The player from Lower Saxony submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. We closed the complaint as per the player's request.
N1 Casino - Withdrawal of player's winnings has been delayed.
Amount: €150
N1 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
This is absolutely awesome! I won €150 and you want all the documents for it.
ID card, for 6 months bank statements, 6 months payslip, all deposit of 6 months via paysafe or bank.
I handed in everything except the bank statements for 6 months! This is my privacy and there is private data. Impossible behavior!
Automatic translation:
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1 year ago
Dear elisabete943,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear elisabete943,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hi.
please close the case. I deleted my account at the casino!
Absolutely not recommended!
Automatic translation:
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1 year ago
Thank you for your reply, elisabete943. I will now close this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
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