The player's winnings were confiscated for betting over the maximum allowed limit. The complaint was rejected as the player breached the casino terms.
N1 Casino - The player's winnings were confiscated.
Amount: €4,200
N1 Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
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Deposited 100 euros and with the bonus I had a total balance of 175 euros on this N1 Casino site. Then I played Book of the Fallen and set 10 euros I buy the cowboy (or researcher) symbol and with 2 pushers I get the cowboy 5 times with a profit of 5000 euros. Then I played for hours to finally be able to cash it out (because of the bonus), I met all the game requirements, visible in the course of the game and now they talk themselves out that according to the terms and conditions I played too high, maximum 5 euros, but in the Terms and Conditions says that it first plays for the deposited money, i.e. my deposited money and now they have confiscated my 4200 euros! This is a scam please help me, I documented all photos lg
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2 years ago
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That's not true! I then continued playing until the amount was in my real money, and it's about 2 payouts 1x 3800 € and 1x 400 € please help. Then it should never have been displayed as a profit from the casino! This is pure fraud lg
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2 years ago
Hello gertschi,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Was the wagering of the bonus done when you did bet 10€? Was your deposit refunded to you?
Please note that as long as you do not finish the wagering, the bonus is still active no matter which balance is deducted first. If you really did bet over the maximum limit while the wagering was ongoing, the casino had right to void your balance.
Looking forward to your answer.
Regards,
Nick
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2 years ago
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Account was fully set up, unfortunately only yesterday with passport, and much much more, I've never had to send so much anywhere! And that's not true, they lie! Please read the terms and conditions first your money then bonus and then I played more than 3000 € until the bonus I never wanted was shown as real money! This is cheating and it's about 2 payouts! I urgently need my money 💰 4200 €. They also wanted to pay out €3800, I even got an email and then they only came with the bonus, which is absolutely not true because I played all the money until this stupid bonus was 100% done and that was my money was. Purest rip-off and we are completely desperate! Please have everything sent to you and you will see that I have been cheated and robbed! Stay away from these scammers!!!
I just didn't activate the bonus free spins because of something extra, but rejected them! Sent them the full game log!
Documented everything video and photo, that's your fault not mine! 4200 € or a positive agreement for both?
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2 years ago
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!?!? 4 2 0 0 EURO = simply gone!
I have never seen anything like this before
N1 Casino are criminals, I have never experienced anything like this on any other site.
Where is my first payout of €400 and where is my second payout of €3800? Was already over 5200 € and then I played for a long time and at 3800 € it became my money and I could pay it out until they didn't pay out again on the grounds that they got married (wedding confirmation) with a change of name , and then by the time that was done, they come back to me saying I'd exceeded the total amount, which isn't true since it was my money. Please help us, otherwise we will take the next steps lg?
How to easily delete €4200 from my account???? I've never been scammed like this!!!
And as I said, it's about 2 payouts and there was nothing with a bonus? Where's my money 💸💰💸💰?
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where is my money???
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2 years ago
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Hello?????????? I want my money back 4200€. Have you been waiting for an answer for days? There is a lot of money at stake and these scammers just keep going!
I absolutely don't understand why you rated N1 Casino so well? Black list alone what you have to reveal before there is supposed to be a payout and then they steal my money!!! As I said, it's about 2 payouts and I'm doing everything possible to get my money back!
These are criminals!
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2 years ago
Hello gertschi,
I hope the 7 day timer for a reply is clearly visible. I've looked into the gaming history and basically the casino is right.
It is from the betting history you forwarded and it is clear from it that you did bet 10€ while your first deposit bonus was active. As the maximum allowed was 5€, you breached the terms and conditions and the casino had right to void any winnings generated from this bonus.
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2 years ago
Translation
Such nonsense!!!! Where is my first payout? And that's not true!!!! You guru aren't good either, I was cheated out of 4200 euros!!! Just leave it already contacted a lawyer and he says I've been 100% scammed!!!!
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