N1 Casino - The player's dissatisfied with the casino.

N1 casino... This site has issues... apart from the number of papers they ask for identification, as if you are being questioned by the fbi, they also have other issues. When you take part in promotions to get free spins, they are not credited automatically...you have to go to the chat to ask for them every time. ...tiring??Also their offers are not well worded and you get confused....they had one that said Today but above it said from 02/16...when you tell them in the chat, they say theirs. And then they shut you down. Recently, I played in a slot with stick to infinity spins, and as soon as I exited and entered again, to put money, 26 spins were lost... nice stick to infinity....

Hello tsambikarodos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. As you have submitted 2 complaints, can you please advise if the issue is related to N1 Bet or N1 Casino? Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing or is the process already finished? Did you suffer any loss due any of the above stated bonus issues? Is the money loss visible in your betting history as well?

Looking forward to your answer.

Regards,

Nick

Both of my complaints are about N1 casino. The slot that I ran out of money and as soon as I put more, I lost 26 free spins and a stick to infinity jack pot is the hot slot magic bombs by wazdan. So I played 20 euros in this slot, it gave me 26 free spins and a Jackpot is supposed to be until you cash them out with a combination, I ran out of money, I went out and put in money but don't lose the spins, and then they were lost!!!!! from a company slot with good slots advertising stick to infonity. I did a lot of correspondence with them to understand what happened and after half an hour of writing to them, they gave me 20 spins on an unrelated slot....it's not their fault they say...what each slot says has its own rules, please read them... Some typical answers and as if they don't care....How much money he would give me, I don't know....As for the box that said Today you are entitled to these with deposits, after half an hour they told me the same thing over and over again. I even sent them a photo and said why does it say today when it starts tomorrow?????Don't tell me that the confirmation of my prepaid card which is only for online purchases, they didn't confirm it for me because it says it doesn't have a name on it! They wanted me to go to the bank it says to see that it belongs to me.. Ah, the good thing.... I played with an identified card, I won and they didn't give me anything because it says that my other card, which I used to play, was not identified!!! !whereas the one i played was identified!!!just fun isn't it...

Hello tsambikarodos,

Is there any kind of proof that there has been spins which were lost? Is it visible in your betting history?

Dear tsambikarodos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.