HomeComplaintsN1 Casino - Player's struggling to withdraw his winnings.

N1 Casino - Player's struggling to withdraw his winnings.

Amount: €400

N1 Casino
Safety Index:High
Submitted: 12 Jul 2022 | Case closed : 28 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Greece has been trying to withdraw his winnings, but all requests were rejected. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago
Translation

At n1casino I have made a deposit of €300 from two cards, one credit and one debit, and I am trying to make a withdrawal but it is constantly being rejected. I have sent all the documents required for my identification and they have been approved but my withdrawal keeps getting rejected for no reason and they either ask me to send the same documents again that have been approved or they delay in answering me on the casino's live chat

Automatic translation:
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2 years ago

Dear 2132,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify if you are trying to withdraw your fund to one of the cards you used to make a deposit?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear 2132,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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