The player from Germany is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
The casino refuses to give me my winnings because I allegedly gambled it away. The money is still in the transfer center there but is not released because my account was not yet activated. If I had gambled it would be this sum. No longer to be seen. That's l worst class. How can I do this?
Thank you in advance
Kind regards
Thomas rent
Dear Thomas,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that you haven’t completed your account verification yet? Could you please forward your game history to petronela.k@casino.guru? Lastly, could you please confirm the disputed amount?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela