HomeComplaintsN1 Casino - Player’s struggling to withdraw his winnings.

N1 Casino - Player’s struggling to withdraw his winnings.

Amount: €4,400

N1 Casino
Safety Index:High
Submitted: 05 Nov 2020 | Case closed : 19 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

The casino refuses to give me my winnings because I allegedly gambled it away. The money is still in the transfer center there but is not released because my account was not yet activated. If I had gambled it would be this sum. No longer to be seen. That's l worst class. How can I do this?

Thank you in advance

Kind regards

Thomas rent


Automatic translation:
Public
Public
4 years ago

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that you haven’t completed your account verification yet? Could you please forward your game history to petronela.k@casino.guru? Lastly, could you please confirm the disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
Public
4 years ago

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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