The player from Greece had encountered an issue where a 13€ deposit was deducted from his bank account but was not credited to the casino. The casino had requested proof of deposit, which the player did not possess. We had advised the player to contact the payment provider for investigation. The player later confirmed that the issue had been resolved and the money had been successfully credited to the casino account. We then marked the complaint as 'resolved'.
N1 Casino - Player's deposit not credited to account.
Amount: €13
N1 Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
I made an unsuccessful deposit on Sunday, 7/01, of 13€. The amount was deducted from my bank account but it was never credited to the casino. When I spoke with them, they said that it would be returned to my account within 3 days. When I told them that the 3 days had passed, they started asking for evidence of the deposit and so forth. I have unfortunately deleted the deposit email. They are honestly making a fool of me.
Automatic translation:
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10 months ago
Dear fatoska13,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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10 months ago
Dear fatoska13,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Translation
Good morning. The matter was resolved and the money was credited to my account. Thanks
Automatic translation:
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10 months ago
Dear fatoska13,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
